Shipping Policy

At Cats and Dogs Supply, we want your shopping experience to be simple, clear, and stress-free. We currently ship pet products to customers across Canada and the United States.

🚚 Processing & Delivery

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully confirmed.

Delivery Time

Delivery usually takes 10–15 business days in both Canada and the United States, after order processing.

Please keep in mind that delivery times are estimates and may occasionally vary due to carrier delays, customs, weather, holidays, or other circumstances outside our control.

📦 Shipping Cost

Enjoy FREE SHIPPING on orders of $75 or more.

For orders under $75, applicable shipping costs will be displayed clearly at checkout before you complete your purchase.

🔎 Order Tracking

Once your order has shipped, tracking information will be provided when available.

You can use your tracking information to follow your package as it makes its way to you.

Please allow some time for tracking information to become active after your order has been shipped.

🇨🇦 Canada Shipping

We ship across Canada.

Processing: 1–3 business days
Delivery: 10–15 business days after processing
Free shipping: Orders $75+

🇺🇸 United States Shipping

We ship to customers throughout the United States.

Processing: 1–3 business days
Delivery: 10–15 business days after processing
Free shipping: Orders $75+

⏰ Possible Shipping Delays

While we work to get your order to you as quickly as possible, occasional delays can happen due to:

• Carrier delays

• Customs processing

• Severe weather

• Holidays and peak shopping periods

• Unexpected transportation delays

These situations are outside our control, but we appreciate your patience while your order is on its way.

📍 Please Check Your Shipping Address

Please carefully review your shipping address before completing your order.

Cats and Dogs Supply is not responsible for delays or delivery problems caused by an incorrect or incomplete shipping address provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist you before the order is processed or shipped.

💬 Need Help With Your Shipment?

Have a question about your delivery, tracking information, or shipping?

Our support team is here to help.

Email: support@catsanddogssupply.com

We usually respond within 24–48 business hours.

🐾 Shop With Confidence

We know you're excited to receive something special for your pet. That's why we work to process orders promptly and provide tracking information when available.

Thank you for choosing Cats and Dogs Supply!