Refund policy

Refund & Return Policy

At Cats and Dogs Supply, we want you to feel confident when shopping for your pet.

If your order arrives damaged, defective, or incorrect, please contact us and we’ll work with you to resolve the issue.

We accept returns within 14 days of delivery for items that arrive:

To be eligible for a return:

Please contact us before returning any item so we can provide the correct return instructions.

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

To help us resolve the issue quickly, please include:

We'll review your request and provide the appropriate next steps.

If an item is defective or incorrect, we will review the situation and provide appropriate return instructions.

For other approved returns, return shipping costs may be the responsibility of the customer.

Once an approved return is received and inspected, your refund will be processed to the original payment method.

Please allow additional time for your bank or payment provider to post the refund to your account.

Refunds are not guaranteed for items that do not meet the return requirements above.

Please do not send an item back without contacting us first. Unauthorized returns may delay the processing of your request.

Have a question about a return, damaged product, or refund?

We're here to help.

Email: support@catsanddogssupply.com

We usually respond within 24–48 business hours.

When contacting us, please include your order number so we can assist you as quickly as possible.

We carefully select products for cats and dogs and want every customer to have a positive shopping experience.

If something isn't right with your order, contact us and we'll do our best to help.

Thank you for choosing Cats and Dogs Supply.