FAQ
Welcome to Cats and Dogs Supply! Here you’ll find answers to common questions about ordering, shipping, payments, products, and returns.
Ordering
How do I place an order?
Browse our products, choose the product and variant you want, then click Add to Cart. When you're ready, proceed to checkout and enter your shipping and payment information.
Can I checkout without creating an account?
Yes. You can complete your purchase as a guest without creating an account.
Shipping & Delivery
Do you ship to Canada and the USA?
Yes! We currently ship to customers throughout Canada and the USA.
How long does delivery take?
Orders are usually processed within 1–3 business days.
Delivery usually takes 10–15 business days in both Canada and the USA, after order processing.
Do you offer free shipping?
Yes. Free shipping is available on orders of $75 or more.
Orders below $75 may have a shipping fee calculated at checkout.
Will I receive tracking information?
Yes. Once your order has been shipped, tracking information will be provided when available so you can follow your package.
Can shipping take longer?
Occasionally, delivery may take longer because of carrier delays, customs, weather, holidays, or other circumstances outside our control.
Payments & Checkout
What payment methods do you accept?
We accept major payment methods available through Shopify Payments, including Visa, Mastercard, American Express, Shop Pay, and other available payment options.
PayPal is also available where supported.
Is checkout secure?
Yes. Our checkout is secured using Shopify's secure payment infrastructure and SSL encryption to help protect your information.
Products
How do I choose the right size?
Please check the sizing information provided on the individual product page before ordering. If you're unsure about sizing, contact us and we'll be happy to help.
Are your products safe for pets?
We carefully select products intended for everyday use by cats and dogs. Always follow the product instructions and supervise your pet when using a new product.
Returns & Damaged Orders
What is your return policy?
Returns are accepted within 14 days of delivery for items that arrive damaged, defective, or incorrect.
Please contact us before sending an item back so we can provide the appropriate instructions.
What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible with your order details and photos of the item and packaging. We'll review the issue and help resolve it.
Who pays for return shipping?
For defective, damaged, or incorrect items, we will review the situation and provide appropriate return instructions. For other approved returns, return shipping may be the customer's responsibility.
Customer Support
How can I contact you?
You can contact us through our Contact page or email us directly at:
We usually respond within 24–48 business hours.
Where is Cats and Dogs Supply located?
Cats and Dogs Supply is an online store operated in Canada and currently serves customers in Canada and the USA.
Still Have Questions?
We're happy to help! If you have a question about an order, product, shipping, or anything else, please contact our support team.
Thank you for shopping with Cats and Dogs Supply! 🐾
Shop with confidence. We're here to help make your pet's shopping experience simple and convenient.