FAQ
How do I place an order?
Simply browse our store, select the product you want, choose any options (size, color, etc.), and click “Add to cart.” Then proceed to checkout and complete your payment securely.
What payment methods do you accept?
We accept major credit/debit cards and secure online payment methods through Shopify Payments and other trusted payment providers.
How long does shipping take?
We ship across Canada and the United States.
- Processing time: 1–3 business days
- Delivery time: 5–12 business days (Canada)
- Delivery time: 5–15 business days (USA)
Delivery times may vary depending on location and carrier delays.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Can I return my order?
Yes. We accept returns within 10 days of delivery if the item is damaged, defective, or incorrect.
To request a return, please contact us via our Contact page.
Can I cancel my order?
Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.
Where is your store located?
We are an online store based in Canada and we ship to customers across Canada and the United States.
How can I contact customer support?
You can contact us anytime via our Contact page or by email at:
We typically respond within 24–48 business hours.
Is my payment secure?
Yes. Our website uses SSL encryption to protect your personal and payment information. All payments are processed securely through trusted providers.
Are your products safe for pets?
Yes. We carefully select products designed for comfort, safety, and everyday pet use.